REFUND AND RETURN POLICY

Last Updated: June 10, 2026

Thank you for choosing Vessy Oils. We take great pride in the premium artisan quality of our therapeutic-grade botanical oils. Because our products are natural personal care items, we maintain strict health and hygiene standards. Please read our return and refund policy carefully prior to making a purchase.

---

1. 30-DAY RETURN WINDOW

We offer a 30-day return policy. You have thirty (30) calendar days from the date your tracking number shows “Delivered” to request a return for a refund or store credit. Any requests received after this 30-day window will unfortunately not be accepted.

2. STRICT ELIGIBILITY REQUIREMENTS FOR RETURNS

To maintain consumer safety and product integrity, we can only accept returns on products that are completely unused and unsampled. To be eligible for a return, your item must meet the following criteria:

• The essential oil bottle must be completely unopened with the original tamper-evident neck seal perfectly intact.
• The product must be in its original, undamaged retail packaging.
• The item must be accompanied by the original receipt, invoice, or proof of purchase.

Non-Returnable Items:

• Any bottle that has been unsealed, opened, dropped, or sampled.
• Gift cards, promotional items, or products purchased during clearance “Final Sale” events.

3. THE RETURN PROCESS

To initiate a return, you must contact our dedicated customer support team at info@vessyoils.com. Please include your Order Number, the specific items you wish to return, and a brief reason for the return. If your return request is accepted, we will issue you a Return Merchandise Authorization (RMA) number. Returns sent back to us without prior authorization will not be processed.

4. RETURN SHIPPING FEES

Customers are solely responsible for paying all return shipping costs, including any applicable international customs duties or taxes. Original shipping fees paid at checkout are strictly non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. REFUND PROCESSING AND PayPal TIMELINES

Once your return package arrives at our warehouse, our quality control team will inspect the items within three (3) business days. If approved, we will immediately trigger a refund back to your original payment method (PayPal). Please allow 5 to 7 business days for the funds to reflect in your PayPal balance or linked bank card.

6. LEAKING, DAMAGED, OR INCORRECT ITEMS

We meticulously package our pure oil blends to prevent transit damage. However, if your order arrives damaged, leaking, or if you received the incorrect series (e.g., you ordered Calm & Rest Series but received Daily Comfort Series), please contact us within forty-eight (48) hours of delivery at info@vessyoils.com. Upon verification, we will immediately ship a replacement bottle at zero additional cost to you.

7. CANCELLATIONS AND MODIFICATIONS

Because our fulfillment system is automated to ensure fast shipping, orders can only be canceled or modified within two (2) hours of placement. Once an order has been processed and a tracking number generated, we cannot cancel or recall the shipment.